Impact Lender AI.OS

AI Templates for Your Whole Client Journey

Free prompt templates for all eight stages of your client’s journey. They run in your own AI assistant, and Accendo does not see your data.

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For microfinance institutions, credit unions, community development financial institutions (CDFIs), NBFC-MFIs, SOFIPOs and other lenders that serve people and small businesses the mainstream market underserves.

The eight stages of your client's journey in a ring: Aware, Consider, Apply, Onboard, Receive, Repay, Support and Loyalty, around Impact Lender AI.OS. Repay is highlighted, with the label Early warning.

One example: early warning

Spot Early Warning Signs Across Your Portfolio

Weather, input costs, new rules and elections can reach parts of your loan book before they show in repayments. The early warning template matches checked outside events to your portfolio totals, so your risk team can offer hardship help early.

Illustration with synthetic data. Four kinds of outside event, weather, input costs, new rules and elections, point to a map of the loan book by area and sector. Small and growing businesses in the North is highlighted.
1Outside events meet your loan book. Illustration, synthetic data.
Example output with synthetic data from the early warning template, titled Outside events and your loan book. Four checked events, each with a status and its share of the loan book: below-normal rainfall outlook (forecast), diesel price raised (observed), calls for loan relief, news only (observed), by-election scheduled (forecast). Client gain: offer hardship help early, before arrears and fees build up. Your risk team decides.
2What comes back. Example output, synthetic data. Totals only, no client personal data.

See all 64 templates

The early warning template pasted into an AI assistant. Role: you are a risk analyst who looks for early warning signs in repayment figures and matches outside events to the loan book. Task: match the checked outside events to the portfolio mix. Attachment: portfolio totals by area and sector.

Your assistant, your rules

Start With a Tested Prompt in Your Own Assistant

Copy a template into Claude, ChatGPT or the assistant your institution licenses, attach your totals, and send. Every team works from the same prompts, every template carries clear client data rules, and your own staff review each output before anyone uses it.

Your rule

Client data goes only into the tool your institution approves for it.

Match outside events to portfolio totals by area and sector, in your institution’s business plan.

AllowedInternal data

List the names and phone numbers of clients in that area, in a free personal plan.

Not allowedClient data

The library

What Each Stage Gives Your Client

Each stage starts from what the client gains, then gives your teams templates for the work behind it.

  1. Conscient

    Knows if a product fits

    4 templates

  2. Considérez

    Knows the full cost

    5 templates

  3. Demander

    Applies with less time and cost

    3 templates

  4. A bord

    Borrows only what they can repay

    7 templates

  5. Recevoir

    Gets the full amount on time

    4 templates

  6. Remboursement

    Repays without hardship

    6 templates

  7. Support

    Gets problems fixed fast

    5 templates

  8. Loyalité

    Grows, or moves to a better fit

    7 templates

Plus 23 templates for the work that runs the institution, such as finance, risk, people and audit.

Free to use

Try One Template on Your Own Work

Free, because we want faster impact for your clients, with AI used responsibly. Register with your work email and run Setup once. Nothing runs on this site, and Accendo does not see your data.

Free under a Creative Commons license (CC BY-NC 4.0), with credit to Accendo. Not legal, regulatory, credit or financial advice. Already registered? Connectez-vous

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